If you found this blog, then you're probably already a foodie using social media, so I want to hear your nominations in the comments section below. As a foodie and social media strategist, I am frequently searching for and tagging restaurants in my tweets and Facebook posts, so let me get the nominations going with my best, worst, and most missed Dallas restaurants in social media…
The Best Dallas Restaurants in Social Media
These restaurants have accounts in multiple social media sites (min. Facebook and Twitter), post regularly (several times a week), respond to customer comments in less than 2 days, and post content you actually want to know, assuming you like their restaurant.
- Il Cane Rosso: Facebook, Twitter @CaneRosso.
- This is the only restaurant owner I've ever met who was monitoring his Twitter, Facebook, Foursquare and Yelp in real time, such that he noticed a sudden influx of posts from me and my foodie friends. He sought out our table, introduced himself, thanked us for all the posts, and gave us a free pizza. Social media customer service doesn't get any better than this!
- Frankie's Sports Bar & Grill: Facebook, Twitter @FrankieSportsBar.
- I tweeted/Facebooked about a bad experience and the next day they responded to get details and take action. That's how you turn a social media negative into a positive!
- The Pearl Cup: Facebook, Twitter @The_Pearl_Cup
- Lockhart Smokehouse: Facebook, Twitter @DallasLockhart
- Bread Winners Cafe: Facebook, Twitter @Bread_Winners
- La Duni: Facebook, Twitter @LaDuniLove
- I'm sure there are many more!
The Worst Dallas Restaurants in Social Media
These restaurants have used social media to make a bad situation even worse.
- Lee Harvey's: They have a few fans on their Facebook Page (and Yelp) who jump on the chance to incessantly berate other fans like junior high school bullies, while the Lee Harvey's Facebook admins sit back and seem to enjoy it. I was a victim of this last August and absolutely could not believe the way L.H. handled it, so I have not been back since and I tell everyone else not to go (there are plenty of better burgers in Dallas anyway). About 10 months later, someone who follows me on Twitter told me of a very similar experience they had. I looked into it and saw the same bullies were still at it. Unbelievable! Read my story in my 1-star Yelp review.
- Maple & Motor: The owner apparently personally attacked negative Yelpers so badly (ex. "go to hell") that Yelp removed him from their site. See this article about it in D Side Dish.
- Dimples Cupcakes: After lots of bad press, this cupcakery is trying to make a comeback, apparently under new owners. The first time I heard about the new owners was when I noticed their Facebook announcement and this subsequent comment thread:
Now THAT'S how you win back customers!
The Most Missed Dallas Restaurants in Social Media
There are a few popular, well-known restaurants that shockingly don't have an account on Facebook and/or Twitter, or they have one that no official rep has posted to in months. As Dallas Foodie and the owner of a Dallas social media marketing agency, DGdesign, I specialize in helping restaurants, bars and food businesses with their social media strategies, so I don't want to call out the restaurants that I am in the process of working with. Instead, I think people would rather hear which Dallas restaurants you think are most obviously missing in social media.